You have 14 days to return an item. Items must be unworn and unused, with the tags attached and in their original packaging. For items valued over €300, money will be refunded in the form of a voucher. If you are not sure about the size, please contact us at info@999eyewear.com or via live chat for help before ordering. To initiate a return, log into our website with your order email or email info@999eyewear.com for a return form and instructions. Return shipping costs are the customer's responsibility. Returns must be sent within 14 days. For late returns, please contact us for any adjustments. Please check your order upon receipt and report any problems immediately. If you ordered the wrong size, place a new order and begin a return for the wrong item. Once your return is received and verified, you will be notified. Approved returns will be refunded to the original payment method or issued as a credit for orders over $300. For more information, please visit our full refund policy.

You will receive a track & trace code via email while your order is being verified. Please note that the initial information on the track & trace page may not be completely accurate and may reflect continuously changing data. The data becomes accurate once PostNL picks up your package. At that time, we will send you another email confirming pickup and updated tracking information. To stay updated on the status of your order, please visit our personal track & trace page.